Slots / Live
This Privacy Policy explains what information lucky33 collects when you use our platform, how we store it, and the choices available to you. Access to our platform depends on your local law and eligible regions — please review this policy carefully before creating or continuing to use your account.
When you open an account with us, we collect the information you submit directly — your name, email address, phone number and the payment details you use to fund your wallet. Where you pay through bKash, Rocket or Upay, we receive a transaction reference and the mobile number linked to that wallet. We do not store your full mobile banking PIN or password at any point. We also collect technical data generated during your sessions — device type, browser version, session timestamps and pages visited. This helps us identify login issues, resolve account disputes and keep your session secure across devices. All data we hold is used only for the purposes described in this policy: operating your account, processing payments, responding to support requests and meeting obligations that apply under the laws of the jurisdictions where we are permitted to operate. We do not sell your personal data to third parties for marketing purposes. Where we share data with a service partner — for example, a payment processor — that sharing is limited to what is necessary to complete your transaction. Availability of our platform depends on your local law and the eligible regions we support.
Transaction reference and registered mobile number collected at deposit. No PIN or credential stored on our side.
Payment confirmation data passed through the Rocket gateway. We hold only the reference needed for wallet reconciliation.
Upay transfer records retained for account history. You can view these inside your account wallet log after login.
This policy covers information collected through lucky33 and any mobile session tied to your registered account. It does not extend to third-party sites, payment provider portals or studio platforms you reach from external links. Understanding the scope helps you know exactly where our obligations begin and end.
Any data you enter during registration, login or account verification on lucky33 falls fully within this policy. That includes your email, phone number and any identity detail we request.
Payment records created when you deposit or withdraw through bKash, Rocket or Upay are covered here. The payment provider's own privacy terms govern what happens on their platform — we are responsible only for the data on our side.
Your browsing activity within our lobby — game sessions, navigation choices, device data — is collected and covered by this policy. We use this data to improve how the platform works on your device, not to profile you for external advertising.
Links or embeds that take you away from lucky33 are outside this policy's scope. Game studio platforms, external sports data feeds and social login providers each have their own data terms, which we encourage you to review separately.
You have real, actionable choices over the data we hold on your account. The most direct route is your account dashboard — once logged in, you can view and update your registered phone number, email address and any personal details you submitted at signup. If something looks wrong, correct it there first; most profile fields are editable without contacting support. For requests that go beyond self-service — such as asking us to delete your account record or export a summary of the data we hold — reach our support team through the contact paths listed on this page. We aim to respond to data requests within a reasonable timeframe, and we will confirm receipt so you know your message arrived. Eligibility for certain data rights may depend on the laws applicable in your region.
Log in and open your account dashboard to see the profile data and transaction history we hold for your account.
Edit your name, phone number or email directly in account settings. Changes take effect immediately for future sessions.
Send a written request to our support address if you want to know specifically what data we hold or how it is used.
Contact support to request full account closure and data removal. We will confirm the steps and any applicable retention obligations before proceeding.
If you have a question about how your data is handled, or you want to make a formal request under this policy, use one of the contact paths below. For account-specific queries, have your registered mobile number — the one linked to your bKash, Rocket or Upay wallet — ready so we can locate your record quickly.
Send your data or privacy question to our support email address. Include your account username and the nature of your request so we can route it correctly.
Open the chat window from your account dashboard for real-time help. Live chat is suited to quick policy questions or account detail queries.
Many data actions — viewing records, updating profile details — are available directly after login. Check your dashboard before sending a formal request.
We apply technical controls to protect the data we hold. Sessions are encrypted in transit, and access to account records within our systems is limited to staff who need it to perform their role. Cookies are used to keep your session active across pages and to remember language or display preferences you set — you can manage cookie settings through your browser at any time.
We keep account records for as long as your account is active and for a period after closure to meet any applicable legal obligations. The exact period depends on the jurisdiction where the obligation arises.
Session cookies keep you logged in while you navigate the lobby. Preference cookies remember your device and display settings. No advertising cookies are placed without your knowledge.
Your password is stored in a hashed form — we cannot read it. If you suspect unauthorised access, change your password immediately in account settings and contact support.
To update, correct or remove data we hold beyond what the dashboard allows, contact support with your account reference. We will confirm the action taken and the timeline.
The questions below cover what we get asked most about data collection, account records and your rights under this policy. If your question is not here, reach us through live chat or the support email address listed above.
We collect the name, email address and phone number you enter at registration. If you fund your account through bKash, Rocket or Upay, we also receive the transaction reference and the mobile number tied to that wallet. We do not collect your mobile banking password or PIN.
Yes. Log into your account and open the dashboard to view your profile details and transaction history. For a full export of everything we hold, send a written request to support and we will prepare a summary within a reasonable timeframe.
We share data only where it is necessary to operate your account — for example, passing a payment reference to a wallet provider like Rocket to confirm a transaction. We do not sell your personal data to advertisers or unrelated third parties.
Most profile fields — including your registered phone number and email — are editable directly in account settings after login. If a field is locked and the detail is wrong, contact support with your account username and the correction you need.
We retain account records for a period after closure to meet any legal or regulatory obligations that apply in the regions where we operate. The specific retention period depends on applicable local law. You can ask support for clarification on your account's situation.
No. This policy covers data collected on lucky33 and within your lucky33 account. The bKash and Rocket platforms have their own privacy terms. We are responsible only for the data on our side of the transaction — the reference and amount we receive, not your full wallet history.